Privacy Policy

1. Introduction

Fursure Cleanup ("we," "us," or "our") operates the website www.fursure.services and provides professional dog waste removal services throughout the Mississippi Gulf Coast, including Harrison County, Jackson County, and Hancock County, Mississippi.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you consent to the data practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when using our website or services, including:

• Full name
• Email address
• Phone number
• Physical address (street, city, state, and zip code)
• County of residence

Service-Related Information

To provide accurate quotes and deliver our dog waste removal services, we collect:

• Number of dogs on your property
• Preferred service frequency (weekly, bi-weekly, or monthly)
• Yard size estimates
• Gate access information and special instructions
• Dog names and any relevant notes about your pets

Payment Information

Payment processing is handled by our third-party payment processor, Stripe. We do not store your credit card numbers or full payment details on our servers. We may retain a reference identifier (such as a Stripe customer ID) to manage your account and process recurring payments.

Technical Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device type (desktop, mobile, tablet)

3. How We Collect Information

We collect information through the following methods:

• Instant Quote Calculator: When you use our online quote tool to estimate pricing for dog waste removal services.
• Contact Form: When you submit an inquiry through our contact page.
• Service Onboarding Form: When you sign up for recurring dog waste removal service.
• Account Registration: When you create a customer or affiliate account.
• Phone and Email: When you contact us directly by phone at 228.432.4249 or email.
• Cookies and Tracking Technologies: Automatically collected through browser cookies and analytics tools when you visit our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver dog waste removal, yard cleanup, and kennel-grade disinfection services at your property.
• Process Quotes and Orders: To calculate pricing, process service requests, and manage your subscription.
• Communicate: To contact you about appointments, schedule changes, service confirmations, and respond to your inquiries.
• Process Payments: To bill you for services rendered and manage recurring subscription payments.
• Improve Our Services: To analyze website usage patterns and improve our website, services, and customer experience.
• Protect Against Fraud: To verify your identity, prevent spam, and protect against fraudulent activity on our website.
• Marketing: With your consent, to send you promotional information about our services, special offers, or new service areas. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

Third-Party Service Providers

We work with trusted third-party companies that help us operate our business. These providers only have access to the information necessary to perform their services and are obligated to protect your data:

• Stripe: Processes payments securely on our behalf. Stripe is PCI-DSS compliant and maintains its own privacy policy at stripe.com/privacy.
• Google Analytics: Helps us understand website traffic and usage patterns. Google Analytics collects anonymous browsing data. Learn more at Google's Privacy Policy.
• Google reCAPTCHA: Protects our forms from spam and automated abuse. Subject to Google's Privacy Policy and Terms of Service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being placed. However, disabling cookies may affect the functionality of our website. Consult your browser's help documentation for instructions on managing cookies.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/HTTPS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Secure Password Storage: Account passwords are securely hashed using modern one-way encryption algorithms and are never stored in plain text.
• PCI-Compliant Payment Processing: All payment card data is handled by Stripe, a certified PCI-DSS Level 1 service provider. We never store, process, or transmit credit card information on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job responsibilities.
• Regular Updates: We keep our software and security practices up to date to protect against known vulnerabilities.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active Service Accounts: For the duration of your service subscription plus a reasonable period after cancellation to handle any outstanding matters.
• Quote and Inquiry Records: Retained for up to 24 months to follow up on potential service interest and improve our offerings.
• Payment Records: Retained as required by applicable tax and financial reporting laws.
• Website Analytics Data: Retained in aggregated, anonymized form for up to 26 months.

When personal information is no longer needed, we will securely delete or anonymize it. You may request earlier deletion of your data by contacting us (see Contact Us below).

9. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal and business obligations.
• Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by contacting us or following the unsubscribe instructions in our emails.
• Data Portability: You may request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us (such as our social media profiles on Facebook and Instagram). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you (such as by placing a prominent notice on our website).